Shipping & Returns

Shipping & Returns

Shipping & Returns

Beauty Time guide

Shipping and returns, clearly explained

Choose the destination to see its carrier, price, delivery time, and important notices.

Display currency OMR

Where would you like us to ship?

Search by country name or choose from the list

Shipping details for OmanOMR

Delivery within Oman

Three flexible options based on your area and preferred collection method

Door delivery

Dalilee

2.000 OMR
  • Muscat: within 24 hours
  • Other regions: 24 hours to 3 days
  • Some remote areas: up to 6 days
Branch collection

Genacom office

1.000 OMR
  • The parcel is sent to the nearest branch for the area entered in the order
  • Cash on delivery is not available for this option
Muscat only

Beauty Time express

2.000 OMR
  • Private delivery within Muscat in 1–2 days
Oman-only benefit

Free delivery from 25.000 OMR

Enjoy free delivery within Oman when eligible cart products reach this amount or more.

Separate offer

Beauty Time coupon from 35.000 OMR

Coupon eligibility appears in the cart when eligible products reach this amount or more.

Return details for your destination

Only the terms relevant to the selected destination appear here

Send a return request

Contact us within 7 days of delivery with the order number and return reason. If the item is damaged or its authenticity is in question, include clear photos so we can verify the issue.

Confirm the return method

An unused item must remain in its original received condition. Wait for our team's instructions and confirmation of the return method before sending it back.

Return cost responsibility

For a change-of-mind return of an unused item, the customer pays shipping and return costs. If the item is proven inauthentic, arrives damaged, or the issue is our responsibility, we cover all costs.

Important terms before completing your order

Clear, concise terms for a confident shopping experience

100% authentic

We guarantee that every product offered by Beauty Time is 100% authentic and sourced from trusted suppliers.

Returns within Oman only

An unused item can be returned within 7 days if it remains in its original condition, with shipping and return costs paid by the customer. If an item is proven inauthentic, arrives damaged, or the issue is our responsibility, we cover all costs.

Oman delivery details

Enter the governorate, area, and phone number accurately. With Genacom office collection, the parcel is sent to the nearest branch for the entered area, and cash on delivery is unavailable.

Discount coupon offer

When eligible products in the cart reach the equivalent of 35.000 OMR or more, coupon eligibility appears according to the offer details shown in the cart.

These terms apply without limiting any mandatory consumer rights that cannot legally be waived in the customer's country.

Frequently asked questions

Quick answers about delivery, customs, and returns

How long does delivery take within Oman?

With Dalilee, Muscat orders usually arrive within 24 hours, other regions within 24 hours to 3 days, and some remote areas within 6 days. Genacom office collection and Beauty Time express within Muscat are also available according to the option selected at checkout.

When do I receive free delivery within Oman?

Free delivery within Oman applies when eligible cart products reach 25.000 OMR or more. This is separate from the Beauty Time coupon available from 35.000 OMR or more.

What are the return terms within Oman?

An unused item can be returned within 7 days if it remains in its original condition, with shipping and return costs paid by the customer. If an item is proven inauthentic, arrives damaged, or the issue is our responsibility, we cover all costs.

How do I start a return within Oman?

Contact us within 7 days of delivery with the order number, return reason, and clear photos if there is damage or another product issue. Please wait for our confirmation and return instructions before sending the item.

How does Genacom collection work?

Your order is sent to the nearest Genacom office for the area entered at checkout. This option costs 1.000 OMR and does not support cash on delivery.

When do I qualify for the discount coupon?

You qualify for a Beauty Time coupon when eligible cart products reach the equivalent of 35.000 OMR or more. The qualifying amount is shown automatically in your selected currency, with coupon details displayed directly in the cart.