Shipping service is available in

Sultanate of Oman, UAE, Gulf States

Sultanate of Oman

Charging time	Shipping fees	Shipping company
Within 24-48 hours	2 OMR	My Guide - Home Delivery
Within 24-48 hours	1 OMR	Ginakom - Ginakom Office

Shipping time is estimated and slight delays may occur in some remote areas.

The UAE

Charging time	Shipping fees	Shipping company
Within 1-4 working days	4 OMR	My guide

Shipping time is estimated and slight delays may occur in some remote areas.

Gulf countries

Charging time	Shipping fees	Shipping company
Within 3-7 working days	8 OMR	DHL

Shipping time is estimated and slight delays may occur in some areas.

Return and exchange

Customers can exchange or return an item within a maximum period of 15 days in the following cases: receiving damaged or defective merchandise, receiving an incorrect shipment, or a manufacturing defect.

If you wish to cancel your order, please contact customer service as soon as possible.

Return Terms

You must ensure that the items remain in their original condition and are untouched or unopened. Returns and exchanges must be requested within 15 days of receiving the items.

We do not accept returns on perishable products. You will be responsible for all shipping costs for the returned product. Please note that shipping costs are non-refundable.

Refund

After the returned product is received and inspected, you will be notified if it meets the requirements for a refund. If the product meets the requirements, its refund value will be automatically transferred.

If you have any questions, please do not hesitate to contact us, we will help you choose the perfect product via the "Contact Us" page.